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Shipping & Delivery
When will my order ship? In-stock items usually ship within one week. When will my order arrive? In-stock orders are typically delivered within two weeks of placing your order. Regardless of when your orders ships, your credit card will be charged in full at the moment you place the order.
If you have a damaged or incorrect item, please refer to our return and cancellation policy, then e-mail us a description of what is wrong with the item(s) and whether you are requesting an exchange or a refund. Please include your order number.
Returns, Exchanges and Cancellations
Your satisfaction is guaranteed. If for any reason your purchase doesn’t meet your expectations, please return it to us for a prompt exchange or refund. We want to make this as convenient for you as possible. Please send us an email request first. We will either arrange a UPS pickup for you or you can repackage and return your purchase directly to the return address below. Original processing/shipping fees are non-refundable. Returns should be accompanied by a packing list. Without a packing list, a merchandise credit will be issued for the current price of the item(s) returned. We care about your feedback, so please take a moment to let us know the reason for your return with a simple note.
Send your returns and exchanges to: Capitol Earth Rugs c/o The Braided Rug Place, 8001 Assembly Court #20-24 Little Rock, AR 72209.
Once an item has shipped, cancellation will not be permitted. Shipment refusal for reasons other than damage, defect, or mis-shipment may result in a 25% refusal penalty fee. By clicking the Order Now button or the Payment button, you are agreeing to the terms of our return, exchange, and cancellation policies.
Once a returned item has been received at our shipping point, it will take seven to ten business days to receive your refund. If you have a question about your refund, please email us: email@example.com We strive to answer all of your questions here. If there is anything more you would like to know, please send us an e-mail. We will reply to your inquiry as quickly as possible.
Information We Collect:
We may collect the following information: first and last name, street address, city, state, telephone number, e-mail address, and when necessary credit card information when you: place an order on our website, return or exchange an item, inquire about our services, request more information, create an online account, subscribe to our e-news, are referred to us, participate in a marketing survey, promotion, or online event.
Using The Information We Collect:
The Braided Rug Place wants to provide you the best possible on-line shopping experience and fulfill your orders exactly as you’ve requested. In order to do this we collect information that allows us to: Process and track your order, provide the services you request, contact you about the status of an order, send you information or promotional offers we believe will be of interest to you, send you e-mail promotions and discounts, identify your product and service preferences, customize our communications with you, provide information concerning products you have purchased, improve our merchandise selection and customer service.
Information We Share With Others:
We may contract with other companies to provide certain services including credit card processing, affiliate marketing and shipping. We provide these companies only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are legally prohibited from using this information for their own marketing purposes or from sharing this information with anyone other than The Braided Rug Place. On rare occasions, we may disclose specific information upon governmental request, in response to a court order or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these companies for marketing or commercial purposes.
We offer choices about the types of information you receive from us. If you prefer not to receive information or communications from us, please contact us.
How We Use E-mail:
When you provide us your e-mail address, we may send you e-mails necessary to process your order or respond to a request. For example, after you place an on-line order with The Braided Rug Place, you will receive an e-mail confirmation.
Links To Other Sites:
Occasionally we provide links on our website to other sites we think you will enjoy. These sites operate independently of The Braided Rug Place and have established their own privacy and security policies. For the best online shopping experience, we strongly encourage you to review the policies of any site you visit.
Update and Review Your Information:
To update your customer information please contact us. A limited amount of purchasing information may be available to you. To protect your privacy, we will need to validate your identity before you update or review your information.
It is our intention to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities. When you make a purchase, request information, or create an account on our website, your transactional information is transmitted in a safe, encrypted format. See secure online shopping for details.
Privacy of Children On Our Website:
Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.
All rug sizes on our website are approximations and due to the braided rug craft, sizes may vary slightly. As computer monitors vary in their display of our products, our actual products may appear slightly different than their computer image.